Technical Support Engineer
Sofia, BG
NaXex Technological Development Ltd. is a leading software company focused on providing the most advanced technological solutions for the finance and trading industry. With a team of top tech talents, the company strives to build an easy yet powerful trading experience using desktops, web browsers, smartphones and tablets, while reliably processing over a billion transactions per year. Our team is growing and we have an eXcellent opportunity for you to join.
 

We need you as:

Technical Support Engineer


Are you a Senior Technical Support Engineer looking for a place to realize your full potential? If you are open-minded and an eXperienced and want to work for a top international tech company, NaXex is the right place for you. 
Apply today to join our IT Team and enjoy working with eXciting people, using the latest technologies.
 
You will have the opportunity to:
• Deliver service and technical support to all customers; 
• Be 2nd and 3rd line of support via phone /email/ Skype;
• Use JIRA and Snow ticketing systems for ticket creation and tracking;
• Diagnose thoroughly and resolve technical software issues;
• Collect relevant information regarding issues reported and determine the issue by evaluating and analyzing the symptoms;
• Identify and escalate priority issues per client;
• Follow up and make scheduled call backs to customers where necessary;
• Create manuals and train customers;
 
We are looking for:
• Experience in working with SQL queries – MUST;
• B.A. Degree;
• Excellent English; 
• Great technical and troubleshooting skills;
• Pro Active person with ability to push R&D Department, BI and other technical owners to get things done quickly and in an elegant manner;
• Multi-tasking capabilities;
• Prior experience in technical support;
• Reliable, loyal Independent worker;
 
We are offering you:
• Flexible working time;
• Luxury Supplemental Medical Insurance;
• Sport card – 50% of it sponsored by the company;
• Free breakfast, fruits and beverages; 
• Happy Fridays, team buildings, company parties;
• Massages in the office; 
• Lunch discounts;
• Loyalty program;
• Opportunity to work with a cutting edge technologies;
• Conferences and work-related certificates coverage;
• Open and friendly company culture in a modern office;
• Cool colleagues;

If it sounds like you, please send us your CV in English. 
Thanks to all for your interest, but only short-listed candidates will be contacted. All applications will be treated with strict confidentiality according to the law.

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